1. Data collection
We only collect essential data to support you:
- Name, first name, email, telephone number via the forms (Quote, Contact, Accommodation).
- Health or aesthetic information, photos or medical documents, only if necessary.
2. Purposes of processing
This data is used to:
- Respond to your requests (quotes, information, appointments).
- Organize your medical stay (clinics, doctors, accommodation, transfers).
- Provide pre- and post-operative monitoring.
- Sending you our news only if you consent to it.
3. Data recipients
Your information is not never sold or exchangedThey are shared only with:
- Our partner clinics and doctors.
- The hotels booked for your stay.
- Our technical service providers (CRM, hosting, IT security).
All these partners are contractually bound to confidentiality, except in cases of legal obligation.
4. Safety and conservation
To protect your data, we use:
- SSL/TLS encryption during exchanges.
- Restricted access to authorized persons.
- Secure backups.
Retention period : The entire duration of your follow-up + 3 years after your last contact, unless otherwise required by law.
5. Your rights
In accordance with Tunisian law (law 2004-63) and the GDPR, you have the right to:
- Access your data.
- Correct inaccurate information.
- Request their deletion.
- Object to certain processing.
- Obtain your data in digital format (portability).
- Withdraw your consent at any time.
6. Cookies and trackers
We only use the cookies necessary for the operation of the site.
THE statistical cookies are only activated with your consent. You can deactivate these cookies via your browser.
7. Policy Change
This policy is updated regularly.
Last updated : June 18, 2025.
Significant changes will be reported on the site.